Terms of Service

Last updated: 18 December 2025

These Terms govern your use of our website and our immigration & related consulting services. By submitting a request or using our site, you agree to these Terms.

Service provider

MIRBEZVIZ FZCO

Registration No. DSO-FZCO-16258

Registered address

Dubai Silicon Oasis, DDP, Building A1, Unit 001, Dubai, P.O.Box 342001, UAE

General Manager: Smelkov Andrey Gennadevich

1. Services

We provide consulting and support services related to immigration programs, residency/citizenship processes, document preparation, and coordination with third parties (e.g., licensed agents, legal advisors, banks, government bodies and service providers). Scope, deliverables, timelines and fees are confirmed in writing (email, invoice, or proposal).

2. Client responsibilities

Provide accurate, complete and up-to-date information and documents.
Cooperate promptly and attend appointments when required.
Use the services lawfully and do not submit false or misleading information.

3. Important disclaimer

No guarantee of outcome. Decisions are made by competent authorities and/or licensed providers. We cannot guarantee approval, timelines or final costs.

Not government-affiliated. We are a private company and are not a government agency.
No legal advice. Unless explicitly stated in writing, we do not provide legal advice.
Third-party services. Third-party terms and policies may apply to parts of the process.

4. Communications

We may communicate via email, phone, WhatsApp, Telegram, social media or other channels you use to contact us. You are responsible for maintaining access to your contact methods and checking messages.

5. Compliance (KYC/AML) and refusal of service

We may request identity and compliance information and may refuse or terminate service if we suspect unlawful activity, sanctions risks, or material misrepresentation.

6. Fees & payments

Fees are defined in a proposal, invoice or written confirmation.
Government fees, due diligence fees, bank fees, translation/notarization, courier and other third-party costs are usually separate unless stated otherwise.
Payments are due by the deadlines indicated in the invoice/confirmation.

7. Cancellations & refunds

Refunds depend on the stage of work and whether third-party services have already been initiated. Unless agreed otherwise in writing:

Third-party fees are typically non-refundable once paid or initiated.
Our service fees may be refundable partially if work has not started; after work starts, refunds may be reduced to reflect time spent and costs incurred.

8. Website use

You must not interfere with website operation, attempt unauthorized access, or submit malicious code. We may block access for abuse or security reasons.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages, lost profits, or losses caused by third-party actions or government decisions. Our total liability for any claim is limited to the amount of fees you paid to us for the specific service giving rise to the claim.

10. Privacy & cookies

Our processing of personal data is described in our Privacy Policy and Cookie Policy.

11. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates. Disputes shall be subject to the competent courts in Dubai, unless mandatory law provides otherwise.

12. Changes

We may update these Terms from time to time. The “Last updated” date indicates the latest revision.

13. Contact

Email: ask@mirbezviz.com.